Here you can find answers for some frequently
asked questions. This page is composed of Venta4Net users
queries and is constantly updated.
Questions
I didnt find a hardware
compatibility list (HCL) on your site. What modem models
do you recommend for use with your programs?
My modem isnt on
the list of modems in your program. Does this mean that
the program wont work with my modem?
I'm connected to the Internet via ADSL
(cable, broadband) modem. For some reason your program doesnt
detect it. Can your program operate with my modem?
Your program informs me that
my modem doesnt support voice functions. But I know
for a fact that its a voice modem! What could be the
problem?
Is your program able to answer fax
calls and not answer voice calls?
I have a telephone apparatus with
Caller ID support that works perfectly. Why doesnt
your program display incoming call numbers?
In what format does your program
save incoming faxes? Is it possible to open them on a computer
that doesnt have your program installed on it?
What format does the program save
incoming voice messages in?
With your program, is it possible
to record my own answering machine greeting/outgoing message
(OGM)? How do I do this?
With your program, is it possible
to configure my answering machine so that it has a number
of voicemail boxes? How can I do this?
Is it possible to listen to
answering machine messages remotely using your program?
How can I do this?
Can you provide me with the
settings of your program that are optimal for my modem?
What do the various parameters mean?
How can I find out what an
error message means?
How can I uninstall the program?
Answers
I
didnt find a hardware compatibility list (HCL) on
your site. What modem models do you recommend for use with
your programs?
The program works with many modems released to date. Unfortunately
we cannot recommend a specific model for you. First and
foremost, because it is physically impossible for us to
test all the modem models available for purchase around
the world. But even if we could, and we obtained favorable
results when testing a particular modem, it wouldn't mean
that this modem would also work well for you. The quality
of operation of various functions, and even whether or not
they will work at all depends on the properties of your
own computer, on its operating system, on the electrical
parameters of your telephone line, on the extra services
provided by your telephone company, and on a series of other
factors that we are incapable of simulating. Only you yourself
can determine to what extent a certain modem can meet your
particular requirements, under your particular conditions.
A evaluation version of our program, designed for this purpose,
is available from us for
free.
If you are still in the process of choosing a modem for
yourself, consult with your local computer retail outlet.
Study the modem description to find out if it supports the
functions you require (for example, Caller ID). Before purchasing
a modem it is a good idea to make sure youll be able
to return it to the store if it turns out to be unsuitable.
You can obtain some more detailed information on modems
here.
Once youve installed a modem on your computer, check
to see how it works with our program. The Getting Started
section of our Help file will help you set up the program
to work with your modem. Familiarize yourself with our program,
starting with the recommendations of our online
tutorial. Check the operation of all the functions that
you think you will need.
This way you can select the modem that best meets your
own requirements.
Yet another problem is the choice of modems for multi-line
versions of the program. It may happen that a certain modem
demonstrates excellent results working with test versions.
But when you attempt to install several such modems into
a single system to work with a multi-line version, you may
find out that only one of the modems is available, whereas
other lines produce error 102 - "Modem is being used
by another application". The reason is that all popular
inexpensive modems and specifically PCI softmodems and USB
modems cannot operate if there are more 2 and more modems
in the system. This problem is no way caused by our programs.
You can easily verify the presence of the problem by trying
to run modem diagnostics for several modems simultaneously
in the modem properties area of the Windows Hardware Manager
or by trying to run the ATA response command for several
modems in Hyperterminal, a utility supplied with Windows.
That is why you should consider using several external modems
connected to COM ports or purchasing specialized multi-modem
boards for multi-line systems.
My
modem isnt on the list of modems in your program.
Does this mean that the program wont work with my
modem?
No, it doesnt mean this.
You probably mean the Command set list under the
Modem - Properties - Voice tab. This is not a list
of modems, but of provisional names for various voice command
systems. A name on this list might resemble the name of
your modem, but have nothing in common with it. For example,
your modem is called Intel 536EP, but the voice command
system for it would be called CIRRUS-MD56 PCI. Generally
its not necessary to manually select your voice command
system, since the program will do this itself if you click
on the Detect button (see also the Getting Started
section of the Help file).
The list of modems actually installed in the system can
be found under the tab Modem - Interacting with Modem,
to the right of the via TAPI setting. If there is
nothing in this list, it probably means that your modem
hasnt been installed as a setting in the Device Manager
in the Windows Control Panel (Start - Settings - Control
Panel - System - Hardware - Device Manager). Its
possible you have an external modem that wasnt turned
on when you booted up and so wasnt detected by Windows.
If instead of the name of your own modem in the list you
see something like PCI SoftV92 Modem or 56K Data Fax Modem
PnP, it means that Windows has installed a standard driver
that it thinks your modem requires. In this event its
possible that some of the modem functions wont work
(this relates to the Caller ID and Distinctive Ring voice
functions in particular). Install the driver that has been
provided with the modem or is available on the modem manufacturers
website, following the installation instructions. If you
encounter difficulties in selecting or installing the proper
driver, contact the technical support of the modem manufacturer.
I'm
connected to the Internet via ADSL (cable, broadband) modem.
For some reason your program doesn't detect it. Can your
program operate with my modem?
No. ADSL (cable, broadband) modem is actually not a modem
but a type of network adaptor that uses a telephone cord
as a network cable. It is meant for organizing high-speed
connection to the Internet. This device has no connection
whatsoever to telephony: it cannot answer incoming calls,
or dial numbers, and what is more, it has no means of working
with fax or voice.
Your
program informs me that my modem doesnt support voice
functions. But I know for a fact that its a voice
modem! What could be the problem?
Most likely your modem belongs to that category of modem
referred to as softmodems, whose capabilities
are generally defined by the driver, and not the modem apparatus
itself. To our program the modem may appear to be non-voice
if a driver that doesn't support voice functions has been
installed on your modem system (for example, some kind of
generic driver). It's possible that with a suitable driver
your modem will work as a voice modem. Check to see if this
is indeed the case, and if so, obtain the required driver
from your modem manufacturer.
Is
your program able to answer fax calls and not answer voice
calls?
Only if your telephone company offers Distinctive
Ring services and your fax-modem is Distinctive
Ring capable.
In all other cases the program is capable of distinguishing
a fax call from a voice call only after the modem picks
up the handset and the program can analyze the sounds coming
from the telephone line. For this it is necessary to use
a modem that supports voice functions.
I
have a telephone apparatus with Caller ID support that works
perfectly. Why doesn't your program display incoming call
numbers?
Support of Caller ID functions is totally dependent on
the type of modem you have. Not all modems support these
functions. For softmodems, Caller ID support depends on
whether or not its supported by your driver. These
and other possible reasons for Caller ID not working are
discussed in the Troubleshooting
section of our Help file.
In
what format does your program save incoming faxes? Is it
possible to open them on a computer that doesn't have your
program installed on it?
Our program saves incoming (and outgoing) faxes using file
format types TIFF Class F (TIF extension). This graphical
format is specifically intended for saving faxes, including
multi-page faxes. TIFF Class F files are easily opened with
the image-viewing software included with Windows.
Incoming faxes can also be automatically converted to PDF
files, which can be opened by the free program Adobe
Reader.
What
format does the program save incoming voice messages in?
In WAV format.
With
your program, is it possible to record my own answering
machine greeting/outgoing message (OGM)? How do I do this?
Yes it is. In order to do this you have to first create
a sound file in WAV format and then select it as an answering
machine greeting under the program settings (Answering
machine greeting parameter under the Folders and
Files - Service Files tab). The procedure for recording
sound files is described in the Transmission - Voice
message preparation section of the Help file.
You can also use a text file as an alternative to a sound
file, which can be reproduced using
a text-to-speech engine provided by your operating system
or installed separately (for details see the Additional
Voice Features - Using a Speech Synthesis Engine (TTS)
section of the Help file).
With
your program, is it possible to configure my answering machine
so that it has a number of voicemail boxes? How can I do
this?
This can be accomplished using remote-control answering
machine script, which allows you to control the behavior
of the program from another telephone through the use of
tone commands.
The theory of script development and language syntax is
described in The answering machine remote-control script
editor section of the Help file. In addition to this,
our program offers a number of ready-to-use examples of
remote-control answering machine scripts (files with VFA
extensions in the sub-folder \service within the
program folder). These files are in the form of text files
and contain detailed comments. A scalable example of a script
that supports two voicemail boxes is called 2mailbox.vfa.
A variation of this, which uses text-to-speech
software (TTS) is called tts_2mailbox.vfa.
Is
it possible to listen to answering machine messages remotely
using your program? How can I do this?
This can be accomplished using remote-control answering
machine script, which allows you to manage the operation
of the program from other telephones through the use of
tone commands.
The theory of script development and language syntax is
described in The answering machine remote-control script
editor section of the Help file. In addition to this,
our program offers a number of ready-to-use examples of
remote-control answering machine scripts (files with VFA
extensions in the sub-folder \service within the
program folder). These files are in the form of text files
and contain detailed comments. An example of a script that
lets you listen to answering machine messages from another
telephone is called siemens.vfa. A variation of this, which
uses text-to-speech
software (TTS) is called tts_siemens.vfa. These scripts
use a tone command control system similar to that used by
Siemens answering machines.
Can
you provide me with the settings of your program that are
optimal for my modem? What do the various parameters mean?
Upon program installation and determination of your modems
properties (see the Getting Started section of our
Help file), the program itself selects those settings
which it considers best for your particular modem. Do not
change these settings without having a clear idea of what
they mean and of what consequences such changes might have.
You can read more detailed information on the meaning of
various settings in the what is? help topics.
To open a pop-up window, first click on the question mark
button which you will find in the upper right-hand corner
of any settings panel. Your cursor will change into a question
mark. You can then click on the name of any setting you
are interested in to open up an explanatory pop-up window.
How
can I find out what an error message means?
The majority of error messages are self-explanatory. A
list of errors with their explanations and, in many
cases, with descriptions of the reasons for their occurrence
and ways of dealing with them can be found in the
Completion codes
section of the Help file.
How can I uninstall the program?
You can easily uninstall the program without a trace in two ways
1. In Programs and Features (also known as Add or Remove Programs in certain versions of Windows) applet in Windows Control Panel.
2. By clicking Unistall Venta4Net icon under Venta/Venta4Net entry in Windows Start menu.
Optionally you can uninstall the program itself but leave the program data (configuration files, sent and received faxes, logs etc.) untouched.
Features of certain
modems | Completion
codes | Troubleshooting
| If you have
questions |
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